Introduction
Your privacy is important to me, I am committed to always protecting the privacy and security of your personal information. Your personal data will be kept safe and will only be used for the purpose for which it has been given.
This policy outlines how I will collect and use your personal data whilst visiting my website in accordance with the General Data Protection Regulation (GDPR) and associated data protection legislation. I have a legal duty to protect your personal information under the Data Protection Act 2018 (DPA) and the General Data Protection Regulation (EU) 2016/679, (GDPR).
Contact details
‘Data Controller’ is the term used to describe the person who collects, stores and is responsible for your personal information. In this instance I am the ‘Data Controller’. Any questions, comments, concerns regarding this privacy policy, my website, and/or my use of your personal information should be addressed to info@kyliebicknellcounselling.co.uk Please read this policy carefully to understand my practise regarding your personal information.
What data I collect
• Contact information e.g name, phone number, email address
• Other items of data such as medical history and ongoing information necessary for me to meet my contractual commitment to you and provide my counselling service.
When I will collect data
I will collect data when you:
• Make an enquiry about my counselling services, this will enable me to satisfy your enquiry.
• Voluntarily complete customer surveys or feedback on any message boards or via email.
• When you visit my website, I may automatically collect technical information about your visit from your computer.
• I may also receive your data via Oxford Listening Collective.
How I use your data
I process your data for the following purposes:
• Responding to your enquiries.
• Corresponding with you and recording communications about services/information e.g time, place, dates.
• To provide the best possible counselling service to you considering your individual needs.
How I store your data
I keep a record of your personal details to help my counselling service run smoothly. This data is stored in a locked filing drawer and is not shared with a third party.
Notes are taken after each session and stored in a locked filing drawer.
All data and correspondence collected is password protected.
Once counselling has ended, I will keep your data/notes for 7 years, once this time has lapsed, I will delete all data by destroying files and shredding paper documents. If you would like me to delete your information sooner, please tell me.
Your data protection rights
It is important for you to be aware of your data protection rights.
You have the right to request copies of your personal data.
You have the right to request that I correct or update any personal information you believe is inaccurate.
You have the right to ask me to complete any personal information you believe is incomplete.
Under certain circumstances you have the right to request that I erase your personal data.
Under certain circumstances you have the right to restrict the processing of your personal data.
Under certain conditions you have the right to object to me processing your personal data.
Under certain conditions you have the right to request the transfer of your personal data to another organisation, or directly to you.
If you want to exercise any of your rights or are dissatisfied with the way I have used any of your personal information, please contact me, info@kyliebicknellcounselling.co.uk If you make a request, I will respond within 30 days.
Cookies
My website uses cookies and other tracking technologies. When you visit my website, if you agree, these are placed and stored on the hard drive or the browser memory of your computer.
The technical information gathered is used for security and site management.
Changes to this policy
Any changes made to this privacy policy will be updated on this page.
Please refer to this page to see any updates made.
Contact details
If you would like to ask me any questions regarding my privacy policy or how I keep the personal data I hold about you, please feel free to contact me.
Email: info@kyliebicknellcounselling.co.uk
If you wish to make a complaint, or feel I have not adequately dealt with your concern you can contact the Information Commissioners Office
Email: https://ico.org.uk/
Phone: 0303 123 1113